1. Introduction

Telemerge UK Limited/www.telemerge.co.uk (“we”, “our”, “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website or use our services. Please read this policy carefully to understand our views and practices regarding your personal data.

2. Information We Collect

2.1. Personal Data

All personal information that you provide to us must be true, complete and accurate, and you must notify us of any changes to such personal information.

We may collect and process the following personal data about you:

Contact Information: Name, email address, phone number, postal address.

Account Information: Username, password, and other registration details.

Payment Information: Credit card details and billing information.

Usage Data: Information about how you use our website and services.

Technical Data: IP address, browser type, and version, time zone setting, browser plug-in types and versions, operating system, and platform.

2.2. Special Categories of Data

We do not typically collect special categories of personal data (such as information about your health or religious beliefs). If we need to process such data, we will obtain your explicit consent.

3. How We Use Your Information

We use your information for the following purposes:

To Provide Services: To process transactions and deliver services you have requested.

Customer Support: To provide customer support and respond to your inquiries.

Marketing: To send you information about our products and services, subject to your consent.

Improvement: To improve our website, products, and services.

Security: To ensure the security of our website and services.

We may also use the information for:

* To process data for account creation and login process. You may choose to link your account with us via a a third-party account (such as your Google, Microsoft, Yahoo or other social media accounts), we may use these information to collect data from those third parties to process account creation and logon process for the performance of the contract.

*To post testimonials/feedbacks/reviews: We post testimonials/feedbacks/reviews on our Website that may contain personal information. Prior to posting a testimonial, we will obtain your consent to use your name and the content of the testimonials/feedbacks/reviews. If you wish to update, or delete your testimonials/feedbacks/reviews, please contact us at support@telemerge.co.uk and be sure to include your name, testimonials/feedbacks/reviews location, and contact information.

*Request feedback. We may use your information to request feedback and to contact you about your use of our products, services, website and others.

*To enable user-to-user communications. We may use your information in order to enable user-to-user communications with each user’s consent.

*To manage user accounts. We may use your information for the purposes of managing our account and keeping it in working order.

*To send administrative information to you. We may use your personal information to send you product, service and new feature information and/or information about changes to our terms, conditions, and policies.

*To protect our Services. We may use your information as part of our efforts to keep our Website safe and secure (for example, for fraud monitoring and prevention).

*To enforce our terms, conditions and policies for business purposes, to comply with legal and regulatory requirements or in connection with our contract.

*To respond to legal requests and prevent harm. If we receive a subpoena or other legal request, we may need to inspect the data we hold to determine how to respond.

*Fulfill and manage your orders. We may use your information to fulfil and manage your orders, payments, returns, and exchanges made through the Website.

*To deliver and facilitate delivery of services to the user. We may use your information to provide you with the requested service.

*To respond to user inquiries/offer support to users. We may use your information to respond to your inquiries and solve any potential issues you might have with the use of our Services.

4. Legal Basis for Processing

We rely on the following legal bases to process your personal data:

Contractual Necessity: Processing your data is necessary for the performance of a contract with you.

Legitimate Interests: Processing is necessary for our legitimate interests, such as improving our services and ensuring security.

Consent: We may rely on your consent to process your data for specific purposes, such as marketing, promotion and other activities.

Legal Obligation: Processing is necessary for compliance with a legal obligation to which we are subject.

5. Sharing Your Information

We may share your personal data with:

Service Providers: Third parties who provide services on our behalf, such as payment processors and IT services, brand & product promotion partners, logistic partners, wholesale partners and vendors.

Business Partners: Partners we collaborate with to offer services or promotions.

Legal Authorities: When required by law or necessary to protect our rights.

6. International Transfers

Your personal data may be transferred to, and processed in, countries outside of the UK or the European Economic Area (EEA). We will take appropriate measures to ensure your data is protected in accordance with this Privacy Policy.

7. Data Security

We take reasonable steps to protect your personal data from loss, misuse, and unauthorized access, disclosure, alteration, or destruction. We have implemented appropriate technical and organizational measures to safeguard your data.

8. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

9. Your Rights

You have the following rights regarding your personal data:

Access: The right to request access to your personal data.

Rectification: The right to request correction of inaccurate data.

Erasure: The right to request deletion of your personal data.

Restriction: The right to request restriction of processing of your personal data.

Portability: The right to request the transfer of your data to another service provider.

Objection: The right to object to processing your personal data based on legitimate interests or for direct marketing purposes.

Withdraw Consent: The right to withdraw your consent at any time where we rely on consent to process your data.

To exercise any of these rights, please contact us at support@telemerge.co.uk.

10. Cookies

Our website uses cookies to enhance your experience. For detailed information on the cookies we use and the purposes for which we use them, please see our Cookie Policy.

11. Changes to this Policy

We may update this Privacy Policy from time to time. Any changes we make will be posted on this page, and where appropriate, notified to you by email. Please check back frequently to see any updates or changes to our Privacy Policy.

12. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Telemerge UK Limited

www.telemerge.co.uk/contact

79, Gurney Close, Barking, IG118JY

support@telemerge.co.uk

By using our website or services, you acknowledge that you have read, understood, and agree to the terms of this Privacy Policy.